Coast 2 Coast Sports Pty Ltd | Last updated: April 2026

1. Our Commitment to Your Privacy

Coast 2 Coast Sports Pty Ltd (ABN 73 003 550 221), trading as C2C Sport ("we", "us", "our"), is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, hold and disclose information about our customers, suppliers (and their employees), and people who apply for employment with us.

This Policy describes how we comply with our obligations under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the privacy or data protection laws of other jurisdictions where we operate. We may amend this Policy at any time by posting the updated version on our website.

C2C Sport is not responsible for the privacy practices of third-party sites linked from this website.

2. What Information Do We Collect?

We collect the following types of personal information:

• Customers: name, home or work address, delivery address, phone number, payment and billing information, email address, and demographic information such as postcode, age, gender, shopping preferences and interests.

• Website visitors: IP address, browser type, and website usage data collected via cookies. You may decline cookies, though this may limit some features.

• Suppliers and their employees: business name, address, contact details, employee names, birthdates, addresses, and working conditions (including hours and salaries).

Potential employees: names, addresses, contact details, employment and academic histories, and referee details.

In most cases, customers can purchase goods without disclosing personal information, though this may limit the services we can provide.

3. How We Collect and Hold Information

Where practicable, we collect personal information directly from you when you:

• Purchase products or services from us;

• Register your details on our website or with one of our business partners;

• Provide feedback or make a complaint; or 

• Enter into arrangements with us. 

We may also collect personal information from third parties, credit reporting agencies, or through the recruitment process, depending on the product or service being provided.

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Personal information is stored on password-protected servers in access-controlled, secure locations.

4. Online Ordering Platform & Data Hosting

Our online store is built on the Shopify platform. When you place an order or create an account with us, your personal information — including your name, email address, delivery address and order history — is processed and stored by Shopify as our data processor.

We act as the Data Controller (we determine the purposes and means of data use) and Shopify acts as the Data Processor (processing data only on our instructions). This relationship is governed by Shopify’s Data Processing Addendum.

Shopify's current primary data hosting location for our store is the United States, using Google Cloud Platform infrastructure. Shopify dynamically manages storage across regions to ensure reliability and scalability.

Shopify’s security and compliance measures include:

• All sensitive data encrypted at rest and in transit

• Access limited and regularly audited

• SOC 1 and SOC 2 compliance audits conducted every six months

• Third-party data requests refused unless instructed by us or legally required

All subprocessors bound by a comprehensive Data Processing Addendum

Shopify’s Privacy Policy is available at: https://www.shopify.com/au/legal/privacy

Shopify’s Data Processing Addendum is available at: https://www.shopify.com/au/legal/dpa

Employees and customers can request access to or erasure of their personal data directly via Shopify’s privacy portal: https://privacy.shopify.com

We do not collect or store sensitive HR data, payroll information, tax file numbers, or financial account credentials. Payment processing is handled via Shopify’s PCI-DSS compliant payment gateway.

5. Why We Collect and How We Use Your Information

We collect and use your information to:

• Sell, deliver, administer, improve and personalise our products and services;

• Source products, manage inventory and ensure supplier compliance with our ethical sourcing policy;

• Process payments and provide refunds, discounts and layby services;

• Better understand customer requirements and preferences;

• Communicate with you and operate our customer service function;

• Undertake marketing, promotions, competitions and demographic analysis;

• Protect against fraud and theft;

• Recruit and assess future employees; and 

• Maintain and update our records.
  

We may occasionally send you targeted news, offers and promotions. You can opt out at any time by contacting us at the address below. 

6. How We Disclose Your Information 

We will only disclose information about you to third parties if required by law or legal process, or to companies responsible for parts of our service delivery, including: 

• Other companies in the C2C Sport group;
• Delivery companies (including Australia Post, StarTrack, FedEx and Aramex);
• Suppliers, manufacturers and fulfilment centres;

7. Overseas Transfers of Personal Information

We may transfer your personal information to organisations located overseas in the following circumstances:

• Where we use service providers based overseas (including Shopify’s platform infrastructure, hosted primarily in the United States);

• Where you have requested a product or service involving an international element;

• Where we are required to comply with foreign legal or regulatory requirements; or 

• Where an international payment has been made. 

We require overseas recipients to use personal information only for the purpose provided and to implement strict confidentiality and data protection arrangements. Offshore disclosures may be to entities located in the United States of America and the Asia Pacific region (including China, India, Bangladesh, Singapore, Vietnam and Hong Kong).

8. Accessing and Correcting Your Information

You can request access to your personal information, or request that it be corrected, by contacting our Privacy Officer at the details below. We will consider your request promptly and contact you to seek to resolve the matter.

If we have not responded to you within a reasonable time, you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner.

For personal data stored by Shopify, you may also submit a data rights request directly via:

https://privacy.shopify.com

9. Contact Us

Privacy Officer
Coast 2 Coast Sports Pty Ltd
35 Uralla Road, Port Macquarie NSW 2444
Email: sales@c2csport.com
Phone: +61 2 6581 1558
Website: www.c2csport.com.au